Privacy Policy
Privacy Policy
This Privacy Policy describes how buyduetto.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at duettodesigns@gmail.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Duetto is dedicated to protecting your privacy in compliance with applicable data protection laws. We collect personal information such as names and email addresses through our website to enhance user experience and provide a personalized service.
Device Information
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Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: Shared with our service providers for analytics and marketing.
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Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information
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Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collection: Collected from you.
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Disclosure for a business purpose: Shared with our payment processors, shipping and fulfillment partners, and third-party marketing tools.
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Personal Information collected: Name, billing address, shipping address, payment information (including credit or debit card numbers), email address, and phone number.
Customer Support Information
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Purpose of collection: To provide seamless customer support experience, including tracking information and assistance with order delivery.
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Source of collection: Collected from you.
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Disclosure for a business purpose: Shared with our third-party customer support tools to provide better and seamless support.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we may share your information with payment processors, shipping companies, analytics providers, and marketing partners.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use analytics tools to help us understand how our customers use the Site.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, sometimes through the use of cookies or other similar technologies (which you may consent to, depending on your location).
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processors may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
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Temporary blacklist of IP addresses associated with repeated failed transactions (persists for a small number of hours).
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Temporary blacklist of credit cards associated with blacklisted IP addresses (persists for a small number of days).
Grievance Handling
In accordance with applicable law, we have designated a Grievance Officer to address any concerns or grievances regarding the processing of personal data.
You may contact the Grievance Officer for resolving any issues, complaints, or concerns regarding our privacy practices. We are committed to addressing any grievances in a timely and effective manner.
Grievance Officer:
Email Address: duetto98@gmail.com
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.
Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use cookies to optimize your experience on our Site and to provide our services. The length of time that a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
For more information on how to modify your browser settings or how to block, manage, or filter cookies, visit www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority as applicable.
Last updated: April 30, 2025